Privacy Policy
Last updated: May 22, 2025
Rock Group LLC (“we,” “us,” or “our”) operates the website hirender.live (“Site”). Rock Group LLC is located at 276 NE 60th Street, Miami, FL 33137. We partner with EnlightV PTE Ltd to distribute and promote Hirender and Hecoos products; their trademarks and images are used with their permission.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, whether you’re in the United States, the European Union, or elsewhere. By using our Site, you consent to the practices described below.

1. Information We Collect
Personal Information

• Name, email address, phone number, postal address, job title, company name – collected when you submit an inquiry or contact form, or in person at trade shows or by phone.

Usage Data

• Pages visited, time on site, click behavior, form submissions – collected automatically via Google Analytics.

Cookies & Tracking Technologies

• Google Analytics, Facebook Pixel, and session cookies to analyze usage and improve Site performance.

Special Categories

• We do not collect sensitive data (e.g. health, race, political opinions).

2. How We Collect Information

• Online Forms: Contact/inquiry forms on our Site.
• Automatic Collection: Via cookies and similar tracking technologies (see Section 7).
• Offline Collection: In-person at trade shows, events, or via telephone.

3. Purpose & Legal Basis for Processing
   Purpose Data Used Legal Basis (GDPR)     Responding to inquiries Personal Information Contract performance / Consent   Sales, warranty & support management Personal Information Contract performance   Marketing and direct outreach Personal Information, Usage Data Legitimate interest   Site analytics & performance Usage Data, Cookies Legitimate interest   Customer support Personal Information Contract performance   Compliance with laws Personal Information Legal obligation
4. Sharing & Disclosure

• Analytics Providers: We share Usage Data with Google Analytics and Facebook Pixel under their standard data-processing agreements.
• Service Providers: No other third-party sharing of Personal Information for marketing or sale.
• International Transfers: Personal data transferred outside the EU/EEA under EU Standard Contractual Clauses.
• Legal Requests: We do not voluntarily disclose Personal Information to government authorities except to comply with lawful requests.

5. Data Retention & Deletion

• Retention Period: We retain Personal Information and Usage Data for two (2) years from the date of collection.
• Deletion Policy: After two years, we permanently delete data unless retained as part of a customer file for warranty or ongoing support.

6. Cookies & Tracking

• Session Cookies: Necessary for basic Site functionality.
• Analytics Cookies (Google Analytics): Track usage patterns; you may opt out via your browser settings or the Google Analytics Opt-out Browser Add-on.
• Facebook Pixel: Tracks page views and conversions for remarketing; you may opt out via Facebook’s ad-settings.

7. Security Measures
We implement industry-standard technical and organizational measures, including:

• SSL/TLS encryption of all Site traffic
• Firewalls and secure network configurations
• Access controls and regular security audits

8. Your Rights (EU GDPR & CCPA/CPRA)
If you reside in the EU/EEA, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

If you are a California resident, you additionally have the right to:

• Opt out of the “sale” of personal information (we do not sell your data)
• Know the categories of personal data collected and the purpose of collection
• Request deletion of your personal data

To exercise any of these rights, please contact us at info@hirender.live.

9. Children’s Privacy
Our Site is not directed to minors under 16 (13 in the U.S.), and we do not knowingly collect their personal information.

10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we post a revised policy, we will update the “Last updated” date at the top.

11. Contact Us
For questions or privacy requests, please email us at:
info@hirender.live
Or write to:
 Rock Group LLC
 276 NE 60th Street
 Miami, FL 33137
Thank you for trusting us with your information.

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Hirender: Unlock Limitless Creativityin Lighting and Visual Experiences … All in One Powerful System. Step into the future of audiovisual production with Hirender, the cutting-edge media control system meticulously crafted for professionals who demand precision, reliability, and boundless creativity. Hirender seamlessly integrates sound, lighting, display, and mechanics through intuitive timeline and program management, delivering exceptional